SOCIAL MEDIA
Listen to what your customers have to say on your Facebook comments, Twitter replies, or any other social website. A direct, prompt response to a question or even a comment shows your users that you care about their thoughts. Furthermore, helping solve your customers’ problems over social media is an excellent way to increase customer satisfaction.
SURVEYS
It’s easy to gauge customer satisfaction when you ask them directly. Feedback provided by customers can help you understand which parts of your business are awesome and which parts need some fine-tuning. Add a comments section to your surveys to learn what your customers might be looking for. After all, your customers are your best resource for learning how to delight your customers!